[Resolved]  Lenskart — tommy hilfiger blue cut glasses

Address:

Faridabad, Haryana, 121008

My order number [protected]

As you have asked me on playstore to mail you and explain the issue

Recently I have gone through a home eye check up on 23rd of December 2017 during which I have also returned my Tommy Hilfiger glasses (I retured my glasses with the original case, case cover, box, packing, bill, warranty card.) to the Lenskart executive named as Vinod Dahiya.

Screenshot of the Tommy Hilfiger glasses as well as the home eye check up bill is also attached

The reason I returned it was as the frame was under warranty period and still the decals on it got fade on the inner side of the frame more over the lenses were also giving me a blurred vision.

The reason I am writing this to you is that I want to track the progress for the replacement of my Tommy Hilfiger frame as well as lenses.When I ordered it the first time as shown in the bill the executive (I forgot the name of that executive) told me that the lenses will be blue cut but I got regular lenses which I came to know when I got my eye check on 23rd and when I shown my glasses to Vinod he told me that these are regular lenses.

I have spent more than 8000

On those glasses

Neither I got the blue cut lensed I was promised for and the decals on the frame also got faded as well as the lens.

I want you to refund my whole amount else provide me the a new frame of the same model of Tommy Hilfiger with blue cut lensed as promised by you earlier.

Vinod promised me to get the frame replaced with a new one and had also promised me that this time I will receive a new frame with blue cut lens.

Now I have received this SMS saying "Dear Customer! Reverse pickup for your order [protected] placed for Tommy Hilfiger TH6123

Medium (Size-55) Gunmetal Brown C3 Unisex Eyeglasses has been arranged via E com (Ref. ID:[protected]. Please keep the product ready with all original packing and tags intact. Your package will be picked by Lenskart assigned courier by 05th Jan '18."

I have also received a call from the courier company saying they are here to collect my glasses.

I have already mentioned above that I have returned my glasses on 23rd of December 2017 to Mr.Vinod Kumar

( Vinod.[protected]@lenskart.mobi )who came for my eye check up on 23rd of December.

Nobody knows where my glasses are

You dont want to refund my money .you dont have my glasses neither i have my glasses.

Its been 11 days now

I am following up with the ticket that i have mentioned since 9 days now.

No resolution

Nothing

What should i do...

I am exhausted

CAN YOU PROVIDE ME A SOLUTION PLEASE.

Regards,
Deekshant sharma