[Resolved] Lenskart — unprofessional behaviour of sales executive

Sunil Dutt Dua

Address:

DLF phase 1, 122002

I visited to u r kind outlet in dlf shopping mall at dlf phase 1 gurgoan on 11 march 2020. My wife who wanted have new reading glasses, shortlisted some design, for the billing u r executive asked my mobile no at least 5 times this was strange anyhow without getting irritate i offered my no on each occasion. After taking my no u executive instead of free me started entertaining other young visitors who came after me. I apprised u r executive that i am getting late but not only both o[censored] r executive ignored us but they were not bothered that we r leaving u r showroom. Hats off to the attitude o[censored] r team. R u deliberately deputing down-market staff or there is lack of training or their gromming. My suggestion is that u may charge bit extra but try to deploy some sensible persons. Regards sunil dutt dua [protected]

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Apr 16, 2020

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2020

Lenskart Customer Care's response Hello Sunil, extremely sorry to know about the recent store experience with Lenskart.com. This was really not intended from our end. At Lenskart.com we are bound to provide first-class services to all of our customer and any kind of misbehaviour is absolutely prohibited. We would request you to please allow us one chance to make things right for you as we are highlighting this issue with the store management to take the required action against the store. Shortly a Lenskart representative will get in touch with you to discuss and resolve the concern.