[Resolved] Lenskart — unwarranted delay in dispatching the product

aniyanpv

from Delhi, Delhi

Address:

Lenskart, Satyaniketan, New Delhi, Delhi, 110029

I have ordered my specs from the lenskart showroom in satyaniketan on 15th june, 2019. The due date for dispatch was today, june 23rd and a message in my mobile says it would be delayed further with the next due date being 1st of july. This happened after the showroom staff promised me of dispatching the specs ahead of the first schedule. I had a series of academic engagements this week and who would bear the inconvenience caused. Any delay should have been informed before taking the order. I see it as sheer lack of professionalism.

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Jul 30, 2019

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2019

Lenskart Customer Care's response Hello Sir, we regret the inconvenience caused in the delivery. We will surely resolve your concern and we will try to deliver the order as soon as possible. We would request you to kindly share your order details or contact details with us so that we can help you out in resolving your concern.

Verified Support

Jun 26, 2019

Lenskart Customer Care's response Hello Sir, your revert is awaited, we would request you to share your contact details or order details so that we can proceed further and resolve your concern.

Verified Support

Jun 27, 2019

Lenskart Customer Care's response Hello Sir, we have requested for your order details or contact details multiple times but unfortunately, we were not able to receive any reply from your side because of which we are not able to proceed further. We would request you to share your concern with the order details or contact details on [protected]@lenskart.in so that we can help you out in the best possible way and we are closing your concern on a temporary basis till then.