Lenskart — Utterly unprofessional

Hi,

I got my new specs done at Lenskart Jeevan Bima Nagar, Bangalore store in September 2020. One day accidently the specs slipped on to the ground when I was trying to open my mask and the left side glass developed a crack. When we went for replacement to the store, the store person said it is within warranty and they would request for glass replacement and call us once they get confirmation from the corporate office. We did not get any call from them and when we went to the store after a few days, the store person said the request has been approved by the corporate office for complete specs (both frame and glass) and requested us to select a new frame and glass. After we spent almost half an hour while selecting at the store, they informed that there was a mistake on their part while placing the request for replacement and that only the frame replacement has been approved. The irony is that my glass was broken, not the frame. The store person said they will make a fresh request for glass replacement and will give us a call once they hear from the corporate office.

When we did not get any call from them again, we called the store, the store person this time informed that the request has been rejected by corporate office. When I asked them what best can be done, they said that I need to replace both the glasses, which sounded ridiculous as only one glass needed to be replaced and why I should bear costs for complete set (I know many leading stores in banaglore replace single glass in such cases). MIND THAT IT IS 2 WEEKS I AM WITHOUT MY GLASS.

I was totally unhappy with the quality and service of Lenskart by now, so I told them to return my broken glass and the store guy agreed to deliver at my door step. It is now the 3rd day and I still have not received the glass, even I have reminded them in between.

This was my first ever visit to Lenskart as a customer and it will be my last visit for the reasons -

· Very poor product quality

· Utterly unprofessional behavior

· Misleading customers