[Resolved] Lenskart — vincent chase specs vce10251 and vce11275 | |||||
3 months back i bought two specs from lens kart store in vijayawada and those are vincent chase model no:vce10251 and vce11275. I paid 3500 for them. I bought them because i saw many of their ads saying that they are best quality and we are giving one year warenty. So i bought them but after one and half month one specs were broke so i went to the store and asked them for the solution they said that we will send the specs to the workshop it will take two days after that you can come and collect your specs after two days when i went for pick up they just used 5rs fevikwik and they sticked it. That sticking was also not nice they kept an fingerprint on it. How silly is that. For that sake. They said work shop, repair bla bla bla. For name sake it was india’s largest eye wear store. Again after one and half month the second specs were broke along with the first one. For this time i think i should bring a 5rs fevikwik cause the cost of petrol was more and i can’t travel 7km to the store. I request lenskart to solve my problem and make me believe you for the next time Was this information helpful? | |||||
Oct 24, 2018 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Sep 20, 2018 Lenskart Customer Care's response Dear Damodar, Please accept our apology for this disappointment. We strive for efficiency and excellent service, and it looks like we have fallen short on this occasion. We never want you to feel like you're stuck with a bad experience. We would request you to share your order ID with us or mark an email to [protected]@lenskart.in with the details so that we can assist you further.
Verified Support Sep 21, 2018 Lenskart Customer Care's response Hello! Sincere apologies for the bad experience. Please share your order details with us for better assistance.
Verified Support Sep 22, 2018 Lenskart Customer Care's response Dear Damodar, We would request you to share your order ID with us or mark an email to [protected]@lenskart.in with the details so that we can assist you further.
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