[Resolved] Lenskart — worst product quality

DeepanshuG95

from Mumbai, Maharashtra

Address:	Manyata Tech park , nagawara ,bangaluru, Bangalore, Karnataka, 560045
Website:	lenskart.com

I bought the eyeglasses on lenskart on 16 sep, i have always trusted lenskart, but one of the frame broke within 2 months even when the store people said the frame are very durable, the frame build quality is worst, the lenskart store response is also not justified, as being a genuine customer, i have always trusted lenskart for the eyeglasses for me and family and this time i have been forced to rethink on my decision, the product is still under warranty.

The order id is #[protected]
Email id :[protected]@gmail.com
Product :-vincent chase matte black full rim wayfarer, bluecut lens

Waiting for the response as i am helpless from the store end.

+2 photos

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Dec 17, 2019

Complaint marked as Resolved

Lenskart replaced the defective eyeglasses

Lenskart customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2019

Lenskart Customer Care's response Dear Deepanshu, Please accept our apologies for your dissatisfactory experiences. That is not the level of service we aim to provide and we thank you for bringing this to our attention so that we can look into it and help you with the solution. We will connect with you to discuss this in a better way.

Dec 17, 2019

Updated by DeepanshuG95 Thanks Lenskart, for resolving the issue .