[Resolved] Lenskart — worst service by lenskart and reckless behaviour by store (kammanahalli bangalore branch) ppl. delivered wrong powered spectacle

Pavan H R

from Mumbai, Maharashtra

Address:	560084
Website:	www.lenskart.com

I had ordered specs and I was given the frame with wrong power. This is not a small thing. how can u ppl play with vital organ "eye". regarding this I called the customer care and filed complaint they said they would get back to me. but they never did. this shows how irresponsible they are. the power which I mentioned during placing order is different in what I got. I really had too much good hopes and came to lenskart but I'm really fedup with lenskart.
It was lenskart Kammanahalli branch in Bangalore. it has the most irresponsible employees. Till u make payment they will be very good. but once u tell them complaints they neglect as if it is not concerned to them. there is doorstep delivery for orders, but the store ppl make sure you go to the store and collect the product to save the delivery charges. so cheap!!!

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Oct 24, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2018

Lenskart Customer Care's response Dear Pavan, We apologize to have come across the kind of experience you had with us. We completely empathize with your situation and we will give our 100% to make your bitter experience turn into a better one. We will definitely share the feedback given by you to our store and will make sure same should not be repeated in future. In order to assist you, we need your registered contact number or order id.

Verified Support

Sep 15, 2018

Lenskart Customer Care's response Dear Pavan, As we didn't receive the required details from your end which are necessary in order to assist you, hence, we are closing this case as of now and it will be re-opened once you will write us back.

Sep 17, 2018

Updated by Pavan H R Hi I'm attaching the order summary below so that u get full info. out of those two frames, the one with higher power is faulty(improper power). I had complained to the customer care also regarding this but I didn't get to hear back from lenskart instead I got this automated mail

"Dear,

We have replied to your ticket, ID - 6522786.

We hope that we were able to address your email in a timely manner. Should you need any further information regarding this ticket, please do not hesitate to contact us. We hope that we may continue to rely on your valued business.

Sincerely,
Lenskart Support Team) "