[Resolved] Lenskart — wrong frame given

Poorav Mehta

from Ahmedabad, Gujarat

Address:

380013

We have bought a frame which cost us 2909.
We paid that amount also.
And they said one frame with glass will be free of cost will be given to you.
Now they had given us wrong frame and deny to give free one frame at the time of delivery.
So help us out.
We said that to check cctv camera for proof but they dont even check also.
Cntct num-[protected]

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Feb 15, 2018

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jan 05, 2018

Lenskart Customer Care's response Dear Poorva!! We sincerely apologize for the inconvenience that has been caused to you. We request you to allow some time so that we can check the concern and connect with us for better assistance.

Verified Support

Jan 11, 2018

Lenskart Customer Care's response Hi Poorav!! We are glad that the replacement order has been delivered with your desired frame.Please write us back for any assistance required.