[Resolved] Lenskart — Wrong Information given by Assistants

Adrika Gupta

from Kolkata, West Bengal

Address:

MG Road, Kolkata, West Bengal, India

On 23rd Jan 2021, I went to my nearby Lenskart located in MG Road, Kolkata. I bought a new frame and person who was assisting me asked me if I wanted to buy a membership. She told me it costs Rs 600. I said no and bought my frame was Rs 2800. When I arrived home, I was just looking at the online lenskart and I found membership is supposed to be free from 23rd Jan to 26th Jan. I could have bought one more for free if I had availed the free membership. The person working there gave me false information. Because of her I feel disappointed. Never buying in Lenskart again if people working don't care for their customers.

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Aug 12, 2021

Complaint marked as Resolved

Lenskart customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2021

Lenskart Customer Care's response Dear Adrika, we sincerely apologize for the inconvenience you've faced. We will surely get the details checked and we'll connect with you at the earliest.