[Resolved]  Lenskart — wrong power lenses and huge time for replacement.

Address:Varanasi, Uttar Pradesh, 221010

I purchased a glasses of offer buy one get one free from Lenskart and when the glasses arrived I asked them to check for the power there was a difference of 0.25in the power of lenses actually lenses were made of higher power than the required and then they said it will be corrected and two three days later they are saying the frame is out of stock and I am leaving for the out of the station and they are just taking time.it is their fault and they are not taking any actions.
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Aug 25, 2018
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Jul 21, 2018
Lenskart Customer Care's response
Dear Arpit, please accept our apologies for your unsatisfactory experience. We never want you to feel like you're stuck with a bad experience. Kindly share your order number/contact number with us so that we can assist you better.
Jul 21, 2018
Updated by Arpit009
Order no -[protected]
Mob no [protected]
Verified Support
Jul 22, 2018
Lenskart Customer Care's response
Hello Arpit! Please share your order details so that we can assist you better.
Verified Support
Jul 23, 2018
Lenskart Customer Care's response
Dear Arpit, Thank you for sharing your details, Since the details that you have shared has been showing as protected. We request you to share your details with us on [protected]@lenskart.in. We appreciate your patience with same regards.
Verified Support
Jul 24, 2018
Lenskart Customer Care's response
Dear Arpit, Please update whether you have shared the details at [protected]@lenskart.in so that we can proceed accordingly. Awaiting your response.
Verified Support
Jul 25, 2018
Lenskart Customer Care's response
Dear Arpit!! Since we have not received any details on [protected]@lenskart.com, we are closing your ticket and it will be reopened after your response on [protected]@lenskart.com.
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Order no [protected]
Mob no [protected]

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