[Resolved] Lenskart — wrong power lenses and huge time for replacement. | |||
I purchased a glasses of offer buy one get one free from Lenskart and when the glasses arrived I asked them to check for the power there was a difference of 0.25in the power of lenses actually lenses were made of higher power than the required and then they said it will be corrected and two three days later they are saying the frame is out of stock and I am leaving for the out of the station and they are just taking time.it is their fault and they are not taking any actions. Was this information helpful? | |||
Aug 25, 2018 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Jul 21, 2018 Lenskart Customer Care's response Dear Arpit, please accept our apologies for your unsatisfactory experience. We never want you to feel like you're stuck with a bad experience. Kindly share your order number/contact number with us so that we can assist you better.
Verified Support Jul 22, 2018 Lenskart Customer Care's response Hello Arpit! Please share your order details so that we can assist you better.
Verified Support Jul 23, 2018 Lenskart Customer Care's response Dear Arpit, Thank you for sharing your details, Since the details that you have shared has been showing as protected. We request you to share your details with us on [protected]@lenskart.in. We appreciate your patience with same regards.
Verified Support Jul 24, 2018 Lenskart Customer Care's response Dear Arpit, Please update whether you have shared the details at [protected]@lenskart.in so that we can proceed accordingly. Awaiting your response.
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