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[Resolved]  Lenskart — Wrong product received

Order ID: [protected] (Prepaid)

The John Jacobs specs got delivered without any problems.

But the lenses...
Bausch & Lomb
Optima 38
2 lenses (Rs 727+Rs 727 = Rs 1454) was not received instead they sent Specs lens cleaner of Aqualens worth Rs 150. It was delivered by Delhivery and the delivery code worked.

Where are my LENSES?! Tried multiple times to contact the consumer care. No call back till now.
Wrong product received
Was this information helpful?
Yes (0)
Dec 5, 2020
Complaint marked as Resolved 
Correspondence was done through emails and calls. Takes awhile for them to process. Hopefully they will be more responsive and faster in the future. Received the right products today, 5-12-2020.
Nov 14, 2020

Complaint Status

Lenskart customer support has been notified about the posted complaint.
Verified Support
Nov 19, 2020
Lenskart Customer Care's response
Dear Ichigo, we humbly apologize for the inconvenience caused. We will surely get the details checked and we'll connect with you at the earliest.
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    Lenskart
    Customer Care Service
    Customer satisfaction rating
    80%
    Complaints
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    +91 99 9989 9998
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    Mayur Vihar Store, Shop # 35, Ground Floor, Pratap Nagar, New Delhi, Delhi, India - 110091
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