[Resolved] Lenskart — Wrong product received
Order ID: [protected] (Prepaid)
The John Jacobs specs got delivered without any problems.
But the lenses...
Bausch & Lomb
2 lenses (Rs 727+Rs 727 = Rs 1454) was not received instead they sent Specs lens cleaner of Aqualens worth Rs 150. It was delivered by Delhivery and the delivery code worked.
Where are my LENSES?! Tried multiple times to contact the consumer care. No call back till now.
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Dec 5, 2020Complaint marked as Resolved
Correspondence was done through emails and calls. Takes awhile for them to process. Hopefully they will be more responsive and faster in the future. Received the right products today, 5-12-2020.
Nov 14, 2020
Lenskart customer support has been notified about the posted complaint.
Nov 19, 2020Lenskart Customer Care's response Dear Ichigo, we humbly apologize for the inconvenience caused. We will surely get the details checked and we'll connect with you at the earliest.
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