[Resolved] Lenskart.com — issued a warranty card for 1 year for, the upgraded, lens new frame broken lenskart say out of warranty | |||||
Received the order in aug 2017, when there is a lens scratches & frame issue under warranty period complained, but lenskart dragged the issue after so many calls finally placed the order#[protected] in sep 2018 and suggested me to upgrade for blue cut lens, i upgraded & paid, for that they delivered the new blue cut featured lens & frame with 1 yr warranty card in october 2018. My airflex frame was broken & and placed a complaint on dec 18 2018, since then i sent 10-15 emails, 20-30 calls, they keep saying everytime my warranty expired. Howcome when lenskart issued a 1 yr warranty card for the paid new blue cut lens & frame. Once they issued the warranty card, they shud replace & support any issue related that order until the warranty expires which is valid until oct 21 2019. Lenskart asking me to oay money. Lenskart top management shud act & replace this seriously based on the warranty card. Was this information helpful? | |||||
Mar 14, 2019 Complaint marked as Resolved Lenskart customer support has been notified about the posted complaint. Verified Support Feb 06, 2019 Lenskart Customer Care's response Dear Customer, Apologies to know about the bad experience that you had to go through. We would like to assure you that we are already working on this and will get back to shortly to assist you better.
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