Levi's India — bad customer service at levis karnal

Address:Karnal, Haryana, 132001

Dear levis team-

This is to bring to your notice about the non fulfillment of service promised to me by levis.
I bought a pair of jeans on 23-dec from levis store cosmos mall, zirakpur. As it was a out of town purchase for me, i didn't had the time to get the length alter, as they asked for 1 day to do it. The store manager told me that i can show my bill all over india at any levis store and the length alteration will be done.

So now today i have visited the levis store in my home town which is at kunjpura road market, karnal. The store manager told me that they will do it for free but will take 10 to 12 days just to alter the length, which i am sure they will do in 1 day or same day if i have bought it from their store.

Can any customer of levis wait for 12 days just to alter the jeans length?
Why i was promised that i can get it done from all over india, if you can not deliver the service.

I would appreciate if you can contact the kunjpura rd. Karnal store manager and ask them why they behave like this with customers and degrading the levis brand reputation.

Waiting for your reply. Attached is the copy of bill.

Regards,
Shivendra singh
[protected]
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Comments

I bought trouser from levis showroom South Extension part 1 new delhi and got them altered but the quality of alteration not good.
Very bad alteration like untraind tailor
So please change my Trouser.
Thanks
Nikhil Khandelwal
[protected]

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