[Resolved]  Levi's India — red loop jeans found defective after one wash


I purchased a red loop jeans from levi's kamla nagar store in delhi located at:
Shop no. 28, bungalow road, block ua, kamla nagar, delhi, 110007
Phone number:[protected]

Purchase was done on 9th september 2017.
Customer name: shantanu kumar
Total billed amount: rs. 18197
Bill is attached.

Just after 15 days after 1st wash we found lot of threads coming out of back pocket. We did not expect this from jeans purchased from such a highly acclaimed brand. We immediately took the jeans to the store on 1st october 2017 and they logged a complaint to forward to their quality department. Receipt for the same is attached too.

After taking almost 20 days to process the request they have come back saying its not a manufacturing defect.
Store owner is also just trying to delay it by saying that he will talk to his boss or someone.
I don't care if its a manufacturing defect or a defect in their clothing material, fact is that its pathetic if such a costly jeans (~rs.6, 000) is usable only for 15 days.

We have been purchasing levi's garments for years now and this is the worst possible treatment that we we could have expected.

Please check the same and get the replacement done as soon as possible.
+2 photos
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Nov 3, 2017
Complaint marked as Resolved 
Resolved by talking to dealer.
Levi's India customer support has been notified about the posted complaint.
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