[Resolved]  Levi's India — regarding - exchange of a faulty t shirt

Address:

600044

Hi,

I spoke to your one of the customer care representative regarding the exchange of a faulty t-shirt which has issues in the fabric. I have attached the pictures of the t-shirt. Kindly look into and let me know.

I have purchased this t-shirt on 11/11/2017 in levis showroom chromepet - chennai.

When i asked for a replacement of it, they representative said me that the t-shirt can't be exchanged just like that and they have to send an email to the qa team in bangalore to find whether it is fabric fault or it is my fault. I agreed with them and gave my t-shirt. They told that they will update me on monday ie.20/11/2017. They called me today morning (21/11/2017) and informed me that the t-shirt cannot be exchanged since it is not the fault in fabric side and the qa team in bangalore have confirmed it and they have sent an email on it. They have mentioned that it is my fault. I asked the representative over the phone that it is your duty to give me a piece which doesn't have any fault and he is not agreeing with it. I asked them for the email which they have sent and the representative agreed to send that one. But after some time he is mentioning that internet is not working but he was able to respond to my messages which are really cheating. I called them once again and asked them to send me the photo of the email which they have received, but he told yes sir i will send it. But until this time i haven't received anything from them.

The faulty t-shirt is still in the showroom.

After a long time, the representative is telling that the manager didn't send an email and he has sent it thru whatsapp and he got a response. I am very much surprised what they are going to tell in future.in the message it is mentioned that it is paint stain. If it is a paint stain the representative and a normal human being and touch and recognize it. There is a limit to cheat the customer.in the message which i got from the representative, it clearly states that he has sent the message today ie 21/11/2017 to a number at 12:06 pm after my call which i placed at 12:01 pm. Can't bear these kinds of things. It is totally crossing the limit.

I have all the proof's with me which i recorded in phone and whatsapp message. If you require some more please look into cctv camera which might be recorded.

I am very much heartbroken with their pathetic service by the people in levis showroom chromepet - chennai. Why they have to cheat the people. I would have agreed and spoken to customer care if i would have seen the email which they would have received from the qa team from bangalore.

With this, i am concluding that i may approach consumer court if i didn't get any proper response from the customer care side and the showroom side.

I am posting this on consumer complaint forum and in facebook. Mentioned the details below.

Showroom ll number:[protected]
Representative number: malik: [protected]
Whatsapp contact number who rejected the exchange: [protected] (Mohammed cug) - dont know whether he is in levis or not.
Number thru which i placed the bill is: [protected]
Contact number: [protected]

Thanks,
Venkat