LG Electronics — 284 ltr refrigerator

Address:

411019

I have purchased 284ltr lg refrigerator on 18th june 2017. Installation was done on 20th june 2017. Since then cooling effect is not there. The same has been noticed and brought to lg service person on very same day. He explained to get proper cooling effect it will take 8hoursagain we complained as there was absolutely zero cooling effect even after keeping refrigerator on for more than 8hours. Rnp no[protected]/[protected] dated 22nd june 2017. Lg has sent their technical person and said the reason for cooling is electrical earthing is not proper. We called electrician and got checked and made special earthing provision on 25th june 2017. Inspite of this the cooling effect was zero. We raised complaint again rnp[protected]. Lg technical service person came on 27th june 2017 and found filter drier and gas is faulty. Hence we asked replacement of lg refrigerator. Since then we have been calling but no response from lg rnp [protected]. Whenever we check only response is "your request has been forwarded and its in process". Its almost one month passed we bought refrigerator but lg has not taken any action to replace. We are very much distressed as its occupying space and we have manage day to day perishable goods. Many times it becomes stale/rotten. Lg home appliances should held responsible for the agony/inconvenience caused.