[Resolved] LG Electronics — 3 star split air conditioner low cooling
C
Chinu007
from Port Blair, Andaman and Nicobar Islands
I had purchased one of 3 star split a. C.in kolkata. It was found that the outdoor unit coil was damaged before delivery. Finally i got it changed to copper coil thereby getting much better cooling than original. Recently there was little problem in cooling to the desired limit so i had contacted by mistake if service centre in kolkata who finally visited after three missed appointments. They only checked the back pressure and said that fully functional cooling unit is to be replaced with their aluminium foil for which the charges would be 7500/. Next they called me over phone only to inform that that estimate is not valid as they would take the complete machine to their factory before any estimate. Then to my surprise a local mechanic checked the machine located the leakage a fixed it within minutes & only charging me for 100grm of gas & labor for rs 200/ only while lg's inspection charge cost rs294. This is simply cheating. I would never ever recommend you to buy any lg product which product is worst of the lot & serv i e centre is horrible. Bs
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Oct 22, 2018
Complaint marked as Resolved
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2018
LG Electronics Customer Care's response Dear Customer (Chinu007),
We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.
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