[Resolved] LG Electronics — 32lg80fr motherboard not available with lg

rajmani1987

from Jamshedpur, Jharkhand

Address:

832108

I had purchased a 32 inch lg lcd tv in 2010 (Model no. 32lg80fr). On 06th september 2017 due to lightning issue my tv motherboard has been damaged when i had called lg service center the toll free number they had send a service engineer who came opened my tv and said that motherboard is damaged and the part is not available with lg nor in our area jamshedpur nor in india. Infact i had contacted numbers of time with area head & toll free number but they all told the motherboard is not available. Infact they told me that lg is not making tv any more so no parts are available. They told me to replace the tv with any new tv for rs. 500 while purchasing any tv. I had purchased this tv for rs. 50000/- and now the behavior of lg is totally bad towards customer.

I think one should never purchase any of the product of this brand at least i am not going to use any lg product in my life time

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Nov 6, 2017

Complaint marked as Resolved

No calls No Mails

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2017

LG Electronics Customer Care's response Dear Customer (rajmani1987),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG India

Oct 26, 2017

Updated by rajmani1987 My Contact No. are [protected] & [protected]

Nov 01, 2017

Updated by rajmani1987 My Complaint Is Marked As Resolved But I Had Never Received Any Calls From LG For My Resolution ...