LG Electronics — ac installation

Address:

Jodhpur, Rajasthan, 342001

I had purchased lg dual inverter ac on ninth june and was promised a free demo and installation by your authorised dealer rudraksh electronics jodhpur by next morning. On tenth june i called five times to the dealer however they kept on saying that the engineer is about to come. Finally he visited at four in evening. Apart from keeping me waiting for entire day at my home the individual who came started speaking in a rudely manner to me and started asking me to arrange for four pronged ladder and other things. He instead of installing the ac told me numerous things of what all may happen during installation which shows his interest in installation. When i called the dealer he also advised me to do the things he is saying. I would like to info you that this is very bad on part of customer satisfaction from your company wherein i was neither informed of any additional requirements during purchase and then after keeping me waiting for entire day the engineer responded in a rude behaviour. You are requested to take appropriate action to handle my grievance please.