[Resolved] LG Electronics — ac repair taken to warehouse and not returned | |||
My lg ac was taken for repair by s. N enterprise kolkata on 6th june. Ever since then i have been trying to reach out to these people to check on the status. They have not been answering properly. Every year the condenser of this air conditioner needs to be changed. I have paid 40000 for the ac plus additional 12000 for amc not to suffer in summers every year. The product definitely has manufacturing defect else why would the condenser have to be replaced every year. It has been more than 20 days since the ac has been taken by lg's authorized partner sn enterprise kolkata and they have been misbehaving with me on enquiring about the update on progress. I raised a complaint with lg as well and now the representatives of customer care named arun and monisha are just playing around giving false hopes that the complaint has been escalated while nothing of this sort has happened so far. The complaint number is cnp[protected]. Was this information helpful? | |||
Aug 11, 2021 Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint. Jun 30, 2020 Updated by Bikash P Singh These photos were taken when SN Enterprise people came and took the AC to their warehouse assuring me that it will brought back within 7 working days and yesterday when I called back SN Enterprise for an update they said.."AMC ke paise LG ko diye hai toh LG walo ko call karo, jo karna hai karlo mujhe nai pata aapka AC kaha pada hai" Is this standard of vendors associated with LG? And when I tried seeking help from LG what happened is already mentioned in the main post.     Verified Support Jul 03, 2020 LG Electronics Customer Care's response Dear Customer (Bikash P Singh), We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern. Regards, LG Customer Support Team | |||
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