[Resolved]  LG Electronics — air conditioner

Address:

Thiruvananthapuram, Kerala

I have bought lg (Himalayan cool) a/c 4 years back. At that time the installation was done by lg team (Provided by quilon radio service trivandrum kerala, shop from i bought the a/c). Now when i shift my home after 4 years i dismantled the a? C thru lg customer care and when i asked for re installation in my new home, they are saying that during the original installation lg has cut some copper pipes which i need to purchase now, if i want to install teh a/c. The cost for the same is around rs. 2000.00. When i asked on the logic of why i should pay for a mistake that lg has committed they are saying that they cannot support my complaint as this happens 4 years back and there are no records in their system. The dealer has gone a step further and says that "you go legal we will see'. Now i am in a fix as to what i should be doing wit the a/c that is dismantled. Have i made a mistake by buying lg a/c. Lg has also closed the ticket (Rnp[protected] with comment high charge and charge collected rs. 0. Is this the way a multi national company should behave. Lg is making mistakes and asking customer to pay. Their call center people will give nos. (Area manager and all) which will never works. Need a solution for this