[Resolved] LG Electronics — Air conditioner (lg inverter a/c bsa12ibe 1 ton)

Somanka48

from Ernakulam, Kerala

Address:	Ernakulam, Kerala, 682030
Website:	[email protected]

Sir,
I purchased this ac on 11 th March 2016. vide invoice no. 043/0107899 from
LuLu connect, LuLu mall Ernakulam, Kochi.
The performance of the ac is very poor. Say; after running at 18 oC for 2 hours
the room temp. remains at 27 oC.
Reported the complaint several times' but the service team could not resolve the problem.
It has a warranty for the MF condenser for 4 years & the compressor for 10 yrs.
So I hereby request for the replacement for the defective component or the complete unit. Please do the needful.
Thanking you,
Somasundaran.

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May 10, 2017

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Mar 20, 2017

LG Electronics Customer Care's response Dear Customer (Somanka48),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG India

Mar 21, 2017

Updated by Somanka48 Contact details: Complaint ID 1518828 dated 20th March 2017
Name : Somasundaran. K. A.
Location: F4/13, Lakshmi Krupa, Padamugal, Satellite Township, Kakkanad (West)
KOCHI-682030 Ernakulam, Kerala.
Equipment details: LG Inverter Airconditioner Model: BSA12IBE 1 Ton
Telephone: [protected] Land line [protected]