LG Electronics — Air conditioner/installation fault

Address:

WZ-244 A/3 VIRENDER NAGAR STREET NO.2 BACK SIDE G.F. JANAKPURI B-BLOCK NEW DELHI- 110058

My new LG AC was installed on 13th August 2020. The installation team came and installed but just after 5-6 months i started noticing leakage from the joint near the outdoor unit. Consequently, I raised a complaint and showed pictures/videos to the same team who promised to pay a visit and rectify it however, they did not come. I had to raise another complaint but due to the pandemic they couldn’t come. Recently, I made another request regarding the same and coincidentally one of the engineers from the same installation team came, and on observation told me that they had torn one of the pipes in using the drill. I was not made aware of their mistake during the time of installation. Now, I need to call a plumber to repair the pipe for which he’s asking for Rs. 2000. I feel that since I paid more than Rs. 5000 for installation and the mistake was done by the installation team, I shouldn’t bear the cost of repairing and that the amount should be paid by LG.

Kindly provide me with the appropriate response timely.

Thank you.