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[Resolved]  LG Electronics — Bad product

I’m one of your customers who is very disappointed by your product and service standard. We had purchased LG Ref -T402JASN from Snehanjali Electronics (Mira Road) on 7th Nov2020.
Problems started from Day one we had issues with Delivery, Different Color fridge was delivered to us after multiple follow up. And fridge which was delivered had defect in Top compartment when we asked for replacement, we were emotionally blackmailed to accept the fridge since Salesperson (Deepak) from Snehanjali and Driver from Transport team who delivered would end up lose their job if we don’t accept the fridge.
On Humanity ground we accept the fridge, and they fixed the defect part with some material. Post which we had observed there is Ice formation on doors of Top compartment. When contact customer care we were assigned ticket number RNP[protected] Dated 14th Aug 21 your person came and said this happens in frost free freeze which we didn’t agree, and ticket was closed.
We had medical emergency at our place hence unable to do follow up, however big cubes of ICE were getting formed on door and side tray on 9th Oct 21 we visited Snehannjali spoken to Deepak (Salesperson) we informed there is major issue which needs to check for which Ticket was raised RNP[protected] which was attended by Satendra Yadav who removed the magnetic rubber and try to fix and ensured their will be no problem.
However, the problem was not solved as the ICE formation is on and no resolution given. Again ticket RNP[protected] which was attended by Satendra Yadav who had fixed some vicher/rubber kind of thing which is not effective and looking bad. Still water droplets are forming, and food is getting spoiled (Cheese and other products).
I have been using LG products from long period of time (more than 15 years), but such issues are very disappointing. I request you to check and replace our fridge on priority or I will have to take this matter to consumer court since we were not at fault and are suffering unnecessarily.
I would also like to highlight that your service representative had given us incorrect information in August causing mental stress.
You may contact me on [protected]/ [protected]/[protected].
Regards,
Rishi Kumar Sahgal
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Nov 18, 2021
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Oct 12, 2021
Updated by rishi_8881
I’m one of your customers who is very disappointed by your product and service standard. We had purchased LG Ref -T402JASN from Snehanjali Electronics (Mira Road) on 7th Nov2020.
Problems started from Day one we had issues with Delivery, Different Color fridge was delivered to us after multiple follow up. And fridge which was delivered had defect in Top compartment when we asked for replacement, we were emotionally blackmailed to accept the fridge since Salesperson (Deepak) from Snehanjali and Driver from Transport team who delivered would end up lose their job if we don’t accept the fridge.
On Humanity ground we accept the fridge, and they fixed the defect part with some material. Post which we had observed there is Ice formation on doors of Top compartment. When contact customer care we were assigned ticket number RNP[protected] Dated 14th Aug 21 your person came and said this happens in frost free freeze which we didn’t agree, and ticket was closed.
We had medical emergency at our place hence unable to do follow up, however big cubes of ICE were getting formed on door and side tray on 9th Oct 21 we visited Snehannjali spoken to Deepak (Salesperson) we informed there is major issue which needs to check for which Ticket was raised RNP[protected] which was attended by Satendra Yadav who removed the magnetic rubber and try to fix and ensured their will be no problem.
However, the problem was not solved as the ICE formation is on and no resolution given. Again ticket RNP[protected] which was attended by Satendra Yadav who had fixed some vicher/rubber kind of thing which is not effective and looking bad. Still water droplets are forming, and food is getting spoiled (Cheese and other products).
I have been using LG products from long period of time (more than 15 years), but such issues are very disappointing. I request you to check and replace our fridge on priority or I will have to take this matter to consumer court since we were not at fault and are suffering unnecessarily.
I would also like to highlight that your service representative had given us incorrect information in August causing mental stress.
You may contact me on [protected]/ [protected]/[protected].
Regards,
Rishi Kumar Sahgal
Verified Support
Oct 18, 2021
LG Electronics Customer Care's response
Dear Customer,

We understand how inconvenient this could be and sincerely apologize for the same. We have made a note of your contact number. Our concerned team will get in touch with you.

Regards,
LG Customer Support Team
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