Lg Electronics — bad service from the technicians

 
2 Reviews
 prasannakumarn1963@gmail.com on Dec 30, 2017
I have purchased a washing machine on 24/08/2017 and it got damaged on 23/12/2017 and subsequently i lodged the complaint with the customercare and thereafter a technician has visited my place. He has reported that one part has got damaged and he would order the same. Today is 30/12/2017 and for the last 5 days i was following with your stores which is located at ulhasnagar, mumbai. I have contacted the customercare and they have given the number of technicians. Twice they told that the piece has come and it is not matching. It is happened twice. Is it possible to happen the same. For the last 8 days i am facing too much problem and there is no proper reply from your side. Subsequently again i have contacted the customercare and they have given your service manager number, but it was replying that number is being forwarded. So i do not know to whom should i contact for this. If this is the service i am very much upset with lg.

Complaint Status


[Dec 30, 2017] LG Electronics customer support has been notified about the posted complaint.
LG Electronics Customer Care's response, Jan 05, 2018
Dear Customer (prasannakumarn1963@gmail.com),

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Complaint comments  1 Comment     Updated: Share0Tweet0Share0

Comments

I have purchased LG43UJ652T at your website it is mentioned that Multi View is there in this model. However as per the technician visit for Demo Multiview is available in higher model.Need your support in solving this issue. Multi View is must functionality for me

Please suggest else i will take this matter to next levels.

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    Lg Electronics - bad service from the technicians
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