[Resolved]  LG Electronics — behavior of authorization service center at nadiad, gujarat is rude with customer.

Dear sir,

Owner/ service man's behavior of authorization service center at nadiad, gujarat is rude with me (Customer)

Issue: refused to deliver to rotating ring at home and not provided basic information like price even after providing microwave oven which is mc3286brum.

I called to lg customer care about broken rotating ring. They gave me nearest service center no because i asked about price of rotating ring and they don't know.

They provided me mobile no. [protected].

I called and asked for the free delivery service but he refused it and force me to come there and check if available or not. I asked question that is it possible to check on phone that it is available or not? If i provide my microwave oven model no.

He said that part is very different and cannot check online while other service center are able to do that and so many excuses from him. Still i provided him mc3286brum if you can find so i don't have to come and waste my time.

But he refused and also said that you have come here, if available than you will get otherwise you have to order and make advance payment and then once it will arrive we call you than come to collect that product.

I said that my product is under warranty. You suppose to check in online and tell me the price. You are refusing the free delivery

I called again to customer care regarding this matter and asking for complaint number against this issue. Call center representative (Mr. Aarup) said that lg don't have online facilities to generate complaint against authorized service center. But he provided me another no [protected]. This number is a cco (Name: nisha niyal) of master services, nadiad, gujarat.

I talked to her everything, she wants 10 minutes to discuss with the person whom i called on [protected] so she said that she will call me within 10 minutes.

After few minutes, she called me and she gave it to that person whom i called before. Again he started and telling me about contract with lg and authorized services. You have to come to center and again he excused.

I told him that if other service center check the price by providing the lg microwave model why you did not check and told me and force me to come at center. What is the meaning of warranty? You said in warranty accessories are not count. You are taking 100 rs charge on non-warranty items to deliver at home.

He put me on hold and disconnected. I call her back (Cco because it was her phone). I said that you suppose to do your job. This issue has to be resolved at your level but you gave it to that person who already refused to deliver and force to come at center.

In front of you, he said some nonsense talked with customers (Me) and excuses. You have to take action against him.