[Resolved]  LG Electronics — cheating & poor service in case of ac & refrigerators

Address:Mumbai City, Maharashtra, 400058

Model number gld372rljm purchased from croma in mar apr 2015

I lodged a complaint about my refrigerator on 23rd march. The light panel was not working. But the cooling was fine. I didnt get any email or any sms regarding the same. After rigorous follow up the the technician came from best electronics service centre at 7:30 after making me wait for several hours. He was checking the fridge while i was around. He said the duct was damaged. I asked how - he said during moving or it was mishandled. He said it cant be repaired and you will have to put new panel all together. And took 300 rupees charge from me and left saying he will give a call next morning. After he left the cooling in fridge and temperature setting buttons stopped working. On 26th morning he said duct panel is not available as company has stopped making it and asked me to call customer care as he cannot do anything. I called customer care - they said they cant do anything. On pressing they gave me number of sarita pandey. When i called her she took mr rajan on call and he said he will try his best and writing to lg company and will get back latest by that evening. Its been 2 days i didnt hear from them. Sarita pandey is not responding my calls and messages. Service centre & customer care say they cant do anything... So i called a reputed appliance store as i have been suffering. He came and made me show that the wire inside the panel had been unplugged and hence temperature setting button had stopped working. I was shocked. He said everything with my fridge was fine. No issue except light panel is not working. He also said only company can provide that.
I have all lg electronics with me & used & maintained in superb condition. But everytime installation or any issues comes - the company & service centre takes advantage and sucks money out of customers pockets. My ac installation costs me 1/4th the price of the ac itself.

The refrigerator service guy turns out to be crook, unplugs and tells me i need to buy a new duct all together.
Its a 4 year old purchase & company stops manufacturing the parts? Why only to buy old refrigerator for peanut price & aer twist me this way to buy your new product. Cause anyway fridge not in working condition cant be sold anywhere else.

The company, your service centres are pathetic, they are cheating the customers and i will not sit silently.
If i do not get a redressal in 48 hours. I am going to take an action will not be good for your company.
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Apr 29, 2019
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Mar 29, 2019
LG Electronics Customer Care's response
Dear Customer (NJI),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
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