| Address: | LG Authorized Service Center, Vijayawada. |
Hello Sir/Madam
My name is Kotte Abhishek .I have purchased LG G8X Thinq dual screen mobile during Flash sale on 19th October 2020 with order ID- OD[protected]. after 10 months o[censored]sing the mobile i have observed the issue of slow charging and approached Authorized LG Service Center Vijayawada in October month 2021 inside Warranty Time period .They said it was Motherboard issue and repaired inside Warranty Period .
After i Received my mobile from Service center i have observed two new problems "[1).Automatically Switching OFF Irrespective to the Charging Percentage and not getting ON for hours, 2) Finger print is not working] ". that were not existed before approaching the Service Center. Then i approached Service center again and they diagnosed my mobile and said the motherboard needs to be changed and it will be done free of cost as it was done inside the warranty time period . later during communicating with them they said we sent mail to the higher authorities and you can take your mobile and use if you want to and we will inform you when the part comes and you can come here and have it repaired . and i was in touch with them and they kept on saying part not received yet and i waited so long and went to Service again last week . Now they are saying that its been 5 months since warranty period Completed we can't do anything and the staff who gave assurance previously are not working here in present.
This is not Fair becuase those problems were occured by the work they did in the Service Center and i had Nothing to do with it. and now they are refusing to rectify those issues.
instead of rectifying the problem they left my mobile to me with two new problems and simply saying we can't do anything irresponsibly. Now i have no Other Choice but to complain .
"MY MOBILE IS IN SERVICE CENTER AT PRESENT"
I Request you Sir/Madam to Look into the issue and Solve the issue. Thank you Sir/Madam.
KOTTE ABHISHEK
Mobile No: [protected]
Email ID: [protected]@gmail.com Was this information helpful? | 
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