I would like to raise a huge concerning complaint to LG India about their terrible product and after-sale services!!! It’s been more than a month, no one from LG Chennai has paid any attention so far! My misery started when I decided to buy a Nanocell TV- Nano83 at discounted price from Reliance Digital, VR Mall Chennai and I did not know at that time what I was falling into in the name of huge discounts! I bought the TV on 7th May 2022, it was delivered on 8th May and same day installation- really good work done by Reliance Digital team. I started realising the TV has been making some cracking/clicking voices from the day 1, and over the period of the time of 3 days- those noises became too frequent that you could not enjoy the TV at any given time of the day or the night.
Firstly, it felt like it was the wall-mount making noise but soon I raliased it was tv so I raised a request – and technician told me – it’s due to heat- when TV tries to cool down then it makes cracking noises.
Day by day, the frequency of the cracking voice became louder and I recorded multiple audios and again raised the ticket – RNP[protected] and tv technician came, opened the not even month old tv and reinstalled it and told me “Sir, we received 2-3 complaint like this for this model and after opening and fixing the back panel again– those noises stopped for other customers” and for me, it did not work! How would opening and fixing the back panel again without touching any component fix the clicking issue- beyond my imagination. I feel, for others also it did not, they were just lying to close the ticket.
I mailed to CEO option and also raised an escalation VCP[protected] except one SMS I have never gotten a call from them about the status. When I reached out to LG customer care, they just said we escalated to it and you will receive a call from senior manager- which I have not yet received.
While talking to one of the LG TV engineer, he gave me an explanation that while cooling down – “TVs makes the same noises as our motor cycles do, so it’s normal!” I am still recovering from this illogical explanation, you can read it twice, how ridiculous this explanation sounds.
It INR 94K TV and making noises like a 2-wheeler vehicle, UNACCEPTED!!!
Now, they want to come again and put a tape (cello tape or packing tape not sure) and saying it will fix the issue but I do not want this tv to be opened again where they can do trial and error anymore. I want a replacement of the TV, even upgraded one as I have been bearing the torture for more than a month --- continuous lies, no help from Chennai customer service team, no proper help from LG customer support and on top of it – every week, they will resolve it this week, but it was never resolved.
On 18th June, I visited Chennai service center – spoke with Mr. Rajanathan – AGM, Mr. Vetri- team lead and they promised me to give a resolution by Monday, and since Monday they have been telling me they will provide replacement confirmation by tomorrow – it’s Wednesday and still not reply from them, no reply from their HO. I have been calling them every single day to get an update and they do not have curtsy to call and update me.
It’s 22nd June, more than a month of misery because of this continuous cracking noises. LG Chennai centre is not able to suggest a solution, not replying to emails, fake promises of calling in 30 mins, no clear explanation about it’s Nano83 series issue or it’s just a problem with my TV, no status on replacement on TV.
To conclude, I am super annoyed, frustrated, and irritated by LG team customer support team and customer service Chennai team. I want a replacement with upgraded the TV and an hand written apology letter from LG team – India Head, Main office and a call with him/her for compensating the emotional, psychological and financial damage this tv has caused me for more than a month.
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