[Resolved]  LG Electronics — customer care

Address:

11, Bodke Bldg,N.S road, Opp McDonald's, Near IDBI bank, Mulund (west),, Mumbai City, Maharashtra, 400080

I have been using LG products since years...Recently my refrigerator model number GL-275VS5/2011 was not in working order, and I called customer care of LG via my registered mobile number :- +91-[protected], they helped me to get the service guy, his name was GYAN Roy his contact number +91-[protected], he told initially that he will take 4700 and then next day he came and dumped us in his sweet words and said I will take 3500, we said ok and after he repaired we asked for bill he said I will give 2mrw, so that in case if any problem, I can also chk and will come to give the bill as well... and we asked him which parts is this he said it's of Asalpha place and we had little knowledge about it and chkd those were duplicate parts. And original parts in market was available in 250 for which he charged us 3500...Next day, We again called him for bill and told him refrigerator is still same and not working...He said I will come and chk, he neither came to chk nor he gave the bill...Since last 5 days I am complaining in customer care for not receiving the bill and cheat case...No single person from TL named Arjun, Shivendra verma and etc in gurgaon branch in India..Nobody is helping me out...
This is one kind of fraudulent case behind LG happening...I have been cheated by that guy on behalf of LG, who is responsible for this ?? Such malpractice should be stopped rather then being encouraged...
I guess I need to take this case to consumer forum...
Please tell me how shall I move forward...