[Resolved]  LG Electronics — damage due to wrong installation

Address:

Ernakulam, Kerala, 682036

I purchased a lg split unit in 2017. Early 2019, the indoor unit developed water leak. Water started flowing down along the wall. On complaint to lg, one person from their service contractor came and did some cleaning of the water drain tube. I asked him whether the job was properly done. He said the drain tube has been cleaned, but the main reason for leak was due to bees getting in through the opening in the wall which was not properly sealed. I asked to seal the hole. But he did not do anything saying that was an installation mistake. Hardly two months after this, the water leak resumed.
The service contractor’s people who came opened up the entire unit and found that bees had established massive hive within the ac unit. They did some cleaning and re-assembled it. Water leak got aggravated. The service contractor asked for payment. I declined on the ground that payment could be made only after the defect was rectified. Probably their feeling that the defect could not be rectified prompted them to get the money. The leak persisted. The service persons came few times afterwards, meddled with the unit with no success.
I was forced to conclude that these persons were not competent to do the work and also that the service centre had no business ethics claiming payment for work which they knew could not be carried out by them. The whole process started from 16 june 2019.
The damage to the ac unit has obviously occurred due to wrong installation by lg. Their not properly sealing the opening in the wall allowed the bees to enter the ac unit and make a mess on the inside of the unit. The fault is clearly with lg. Therefore, i have requested them to repair the defect at their cost and responsibility. I do not have to pay for it.
Since last two days the service contractor has been trying to take the unit away to their workshop. I have informed lg that i can allow this only if they agree to take the entire responsibility and carry out the work free of cost to me.
Lg is responsible for the work and conduct of the service people they send to service the equipment in my premises. Their attitude is, you deal with them – we are not in the picture. I have a lot of equipment at home and i have never faced such arrogant and high-handed behaviour from any company other than lg in the matter of service. It is unbelievable that a company of this stature behaves in this manner to its customers.
I have to get the ac repaired/replaced free of cost because the reason for the defect is purely wrong installation.