[Resolved]  LG Electronics — Damage to fridge, under amc, by lg engineers.

Address:

Kolkata, West Bengal, 700025

My 420ltr fridge was damaged by Lg engineers on 11.9.16. The product was under AMC. The company is not replacing my damaged fridge even after 10 days have lapsed. this company is a big cheat!! They are not even responding to my mails. They are making verbal calls and giving different proposals but not replying by mail.The engineers have created a big hole in the freezer compartment and damaged the inner roof too. Now the company says it is beyond repair. As the product is under AMC and damaged by the company personnel, I seek a free replacement by same or a similar model without any financial burden on me. The company's attitude is totally confusing, there is nobody responsible handling the matter and despite escalation on their website only system generated mails are arriving coupled with phone calls by various people. However, none of them has any authority to resolve my issue. Such handling is a shame and I have vowed never ever agin to buy a product from Lg!!