[Resolved] LG Electronics — Damaged washing machine

Sheelu Meriam

from Bengaluru, Karnataka

Address:	560077
Website:	LG

I, Shaji P Kuruvilla has purchased a washing machine with serial number T7071TDD dated 6th March, 2017 from an LG dealer, Karnataka Electronics, Kothanur, Bangalore. When the person(Harish) from LG came for installation, he found that the motor is not working. As per his instruction, we asked for replacement. After one week, they brought the new machine and that was also damaged(the body part has bend) and from the outer cover itself, we can figure out its not a new one. We contacted the person from LG and asked for replacement again. He said he will do the needful and whenever I call, he says they will deliver, they will deliver.For the past 3 weeks, I have been following up with him but nothing is happening. It's been more than a month.
I have only one request either refund the amount or replace with a new machine. Physically and mentally tired of this.

Name:Shaji P Kuruvilla
Place:Bangalore

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May 15, 2017

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2017

LG Electronics Customer Care's response Dear Customer (Sheelu Meriam),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG India