[Resolved] LG Electronics — Defective 27 inch monitor received from LG
On 6th of may 2022 i bought LG ULTRAGEAR 27gl850 monitor Arihant computers, from the day of purchasing the monitor it started showing some problems, so i registered a complaint with LG on 10th of june (RNP[protected]issue -left side of the screen had a yellowish tint to it, IPS glow and BLB- Back light bleeding) on 11th may Mr.Raosaheb Avhad (+91 [protected]) he inspected the monitor and he concurred but he was unable to take a proper picture of the issue, he said the issue doesn't show up on the pictures, he suggested that i have 3 years of warranty so i should use it like this for a few month and then if the problem still remains i should contact customer service again and the complaint was closed.
I also tried to ask a replacement from the shop (arihant computers) but they refused saying its not their fault.
On 29 th of may 2022 night this issue escalated and lines started to appear on my monitor along with a tiny black spot on the top side, that tiny spot quickly spread into a line/crack on the inside of the monitor,
On 30th of may 2022 i again registered a complaint with LG (RNP[protected] on the next day
Mr.Raosaheb Avhad (+91 [protected]) came to inspect he observed that the monitor has not damage from the outside, only problem is inside of the monitor, he tried to open the monitor he did not have the necessary tools and the know how to do so, but he was adamant to open it, he was gonna use a metal screwdriver to pry it open the monitor but i stopped him, this attempt of his increased the damage within the monitor even more.
He told me he will contact his boss Mr.Manoj Singh(+91 [protected]) and forward the details to him and someone will come and pick up my monitor to inspect it from the inside BUT NO ONE CAME TO PICK IT UP.
after couple of days i contacted Mr.Singh he said it's my fault and i have damaged it (without any proof and inspection) he told me he has forwarded the details to his head, somehow i got the contact details of his manager Mr.Amit (+[protected] again i explained everything to him but no one came to pick the monitor for inspection, he says the technical department from Delhi says its physical damage,
how can they decide without any inspection?
Same issue has happened to users of this monitor-
My monitor has no signs of damage
LG is blemming me for their faulty/defective product and quality control.
for LG customers hard earned moneyand trust is nothing.
Please sir/mam help me get justice.
May 11th- RNP[protected]
May 30- RNP[protected]
June 8- VCP[protected]
June 10- RNP[protected]
LG is cancelling my complaints without noticing me.
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Aug 2, 2022Complaint marked as Resolved
in the end LG refused to change the defective monitor under warranty but offered 20% discount to repair it, so i had no choice but to pay for the repair, a few good people in LG who thought my problem was genuine they tried their best to help but only managed to get 20% discount, if i had gone to consumer court to file a case that would cost me time and more money so i decided to pay for repair.
LG Electronics customer support has been notified about the posted complaint.
Jun 25, 2022LG Electronics Customer Care's response Dear Customer,
We understand how inconvenient this could be and sincerely apologize for the same. We have made a note of your contact number. Our concerned team will get in touch with you.
LG Customer Support Team
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