[Resolved] LG Electronics — Defective LG Refrigerator to be replaced

rakesh wadhawan1963

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700022
Website:	www.lg.com

I bought fridge LG Ff 4201 GI-i472QNSL (Sl No JQAZ609PRCMO81859IN), 420ltr on 30 Nov 16. Stopped cooling on 07 Feb 2017. The defect reported to LG Complaints on 07/02/[protected]. LG rep came on 11 Feb and info that gas pipe was rusted and leaking. Cut open metal pipe and carried out welding to make it functional, which implies that delivery of the fridge was carried out without any check of its parts as it stopped working within 2 months of purchase. Now there is also leakage & spillage of water from fridge’s rear side on floor & freezing of ice on suction pipe. On complaint with LG (RNP[protected] &[protected] &[protected] &[protected], LG rep reported on 15 Feb 17 & took photos of repaired pipe and suction pipe and spillage of water. Since the fridge has gone off road within a 2 months of purchase due to rusted pipe which was repaired on adhoc basis and further resulted in spillage of water and accumulation of ice on suction pipe of which the photographs were taken by LG rep on 15 Feb, I request that the defective fridge be replaced immediately which is well under the warranty as only two months old. The defects occurred within two months implies that the said piece was defective and was not giving its optimum performance. Getting repairs in the form of welding and soldering at this stage is a very horrifying experience as I have spent Rs 53000/- on the LG product. The development of faults in the early stage indicates that more faults/defects may occur in near future. Notwithstanding, the LG rep has now informed on 16 Feb that replacement not approved and only repairs will be done. Do I purchase the fridge for repairs and keep calling LG reps every second day which is not acceptable. It is the moral duty of the renowned company like LG to replace the defective product which is just 2 months old and not adhere to repairs. Hence, the case for replacement of the fridge be considered at the earliest.

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May 11, 2017

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Feb 21, 2017

Updated by rakesh wadhawan1963 No one has contacted since the complaint was lodged. This lackadaisical approach by the renowned company is not acceptable. The water from rear right side of the fridge still leaking and spoiling the floor, making entire room messy and dirty. I request that the defective fridge be replaced immediately which is well under the warranty as only two months old. The inadequacy of quality, nature and manner of perfection, defects occurred within two months implied that the said piece was defective and imperfect which was not giving its optimum performance. Occurrence of fault within such a short period may lead to developing further faults. Hence, I request that the petition may please be put up to the highest authority for intervention and replacement of defective fridge.

Verified Support

Feb 21, 2017

LG Electronics Customer Care's response Dear Customer (rakesh wadhawan1963),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG India

Feb 22, 2017

Updated by rakesh wadhawan1963 Colonel Rakesh Wadhawan
4/46, TURF VIEW
249, AJC Bose Road
Kolkata - 22

Mobile No : +91-[protected]

Feb 27, 2017

Updated by rakesh wadhawan1963 LG representative visited again on 26 Feb 2017 against complaint No RNP[protected] and the technical representative spent almost 2 hrs and carried out the repairs. The water leakage has been found again on 27 Feb morning from the same place. God knows what has been rectified. The leakage of water is making the environment unhygienic and is a breeding ground for mosquitoes. This is the third time when the repairs were carried out within a span of two and half months but without any results. I doubt whether LG has required qualified technical reps. Every time the rep repairs but the problem consists. The inadequacy of quality, nature and manner of perfection, defects occurred within two months implied that the said piece was defective and imperfect which was not giving its optimum performance. Occurrence of fault within such a short period may lead to developing further faults. Hence, I request that the petition may please be put up to the highest authority for intervention and replacement of defective fridge. The representative named as SUSHANTA who repaired was also informed on 27 Feb morning that the fault still exists. REQUEST REPLACE THE DEFECTIVE PIECE AT THE EARLIEST and the inconveniences to me and my family has caused tremendous harassment. Is this the way LG functions?

Feb 28, 2017

Updated by rakesh wadhawan1963 Further to my complaints stated above, yesterday was the forth time when the LG representative came to repair the dripping of water. Yet again the fridge has been found leaking water from the rear right side. It seems LG does not have any experts to diagnose a fault correctly. Even the Ice Cream in the freezer is taking more than 12 hrs to solidify. As per LG representative it is because of the less items in the freezer and is not loaded to its full capacity which is ridiculous. Request once again to replace the said fridge forthwith being an imperfect and defective product.

Mar 03, 2017

Updated by rakesh wadhawan1963 Further to Complaint No RNP[protected] dated 02 Mar 2017, Fresh photo with date and time is forwarded herewith. It is also informed that freezer is not (NOT) providing optimum cooling. Ice cream kept inside is still soggy. There are serious issues with the freezer. Please send representative to verify and check. Besides in view of the faulty and defective piece request replace the same as repairs carried out four times has not (NOT) yielded any result.