LG Electronics — defective material and unprofessional services

mansoorsyed

Address:

560064

I had purchased lg washing machine "lg 6kg fl fht1006snw" on 25th june 2019, invoice # [protected] from reliance retail, r. T nagar, bangalore.
By the trust on the quality of lg, we have purchased washing machine, tv, and fridge from reliance retail, but it is miserable to see unprofessional and non-technical service team who doesn't know how to install the appliances,
They were rushing to complete their targets assigned for the day.
They installed washing machine without removing the packing bolts due to which there was a major noise and movement due to which we were not able to use the machine, after raising complaints, technical team unable to identify the issue, from past 2 months we are not able to use the machine due to the defective piece delivered to us.
I request to the lg management to take necessary action and to replace the defective material at the earliest.
Your prompt and immediate action will be appreciated.

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LG Electronics customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

LG Electronics Customer Care's response Dear Customer (mansoorsyed),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

Oct 24, 2019

Updated by mansoorsyed Hi,

Thank you for your acknowledge, please contact me @ +91-[protected].