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[Resolved]  LG Electronics — Defective New Product Received

Hello Team

I bought my LG Washer Dryer (FHD1057STB) . S.No :109PNXL00786 on 17/08/2022.
For installation, LG Executive visited my house on 18/08/2022. He opened the sealed packing of the Machine and started doing installation and we have also paid 2948 for 2 yrs warranty extension. But when he opened the packaging, it was observed that there is huge dent on the lower left side of the machine.it was informed to the LG executive but he told us to wait for some time so that he can check for the resolution, But next day he told us that there is no resolution, so we have raised the complaint regarding the same on 19/08/2022. Complaint Number is RNP[protected]. Now its almost 3 days and they told me that we will send the painter to fix the dent.
As a customer, I have spent 70k for this machine which is supposed to be brand new product without any manufacturing defect . I have not paid this much money for a dented piece. This is a manufacturing defect and this solution is not acceptable by me . Kindly replace my machine or refund my money . I want this issue to be addressed on priority basis . I have also not received my extended warranty card even after paying the money in advance. My Money is blocked now and I am getting harrased for now almost 3 days by LG Service for not looking on my issue. They told us to do whatever we want.
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Nov 4, 2022
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Sep 30, 2022
LG Electronics Customer Care's response
Dear Customer,

We understand how inconvenient this could be and sincerely apologize for the same. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
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