[Resolved]  LG Electronics — defective refrigerator delivered and lg refuses to replace it

Address:

155 Rabindra Palli, Indira Nagar,Lucknow, 226016

I bought a 516 ltr refrigerator from the authorised dealer m/s great eastern retail pvt. Ltd on 23.3.2019 for rs. 58500. The dealer delivered the refrigerator on 23.3.2019 and when we were out of station the company technician came without informing us and switched on the refrigerator and did not report the company that the freeger is broken and the control panel is not working. He did not obtain any signatures from us that the product is working fine. When we came back we found the defect and immediately informed the dealer who assured that the product will be replaced. The lg technician came and acknowledged that the freeger is broken and control panel not working. Since i did not get any satisfactory reply either from dealer or lg i tweeted the matter at lg india. Today i got a call from some ravi kumar who looks after social media that lg will not do anything in this case. I said you give in writing he said that it is not possible. I am amazed that how a company like lg can unilaterally decide that they are not at fault. I feel that anybody who sees the defect will vouch that this can not be caused by user. No senior officer from lg contacted me before taking any decision in the matter. I am uploading the photos also to show that the breakage is such that a user can not do it. Further the control panel is not working and for that also the company is saying that they can not do anything in the matter.