LG Electronics — Defective washing machine

Address:

Pune, Maharashtra, 411057

Dear Team

My complain number with LG service centre was RNP[protected]. the said complaint has been closed without any resolution. The service engineer who visited my house said that I have to pay 1200/- for the replacement of the fibre glass top which has bend and due to which the door of the dryier is not opening properly. when I had purchased the WM, I was told that it was the design only . Now the service engineer who visited my house states that it is damaged. I would like to know if it is damanged, will the fibre not break instead of bending and if it is bending, is it not inferior quality material used. why should I pay 1200/- when the prduct has 2 yrs warranty. your senior customer care Arika Bhosale whose mobile number was shared does not receive calls and only sms's . She provided me the contact number of Mr Balaji, some senior service engineer who never bothers to even call back or receive my call. In such a scenario, I find a sms stating that my above complaint number has been closed .

Thanks

Tarun