[Resolved]  LG Electronics — Deficiency of Service

Address:Gurgaon, Haryana, 122001

1. I had got my old split AC relocated and installed at my residence H No 86 sector 38 Gurgaon Haryana, on 17 October 2016 vide request number RNA[protected] .

2, When I tried to activate my AC in first week of April, I realised that the gas had leaked out. When I complained to the Customer Service, I have been told that the warranty for faulty service is only for three months from the date of installation.

3. Nobody had told me of the limitation of warranty when I got the AC installed. I raise this issue as deficiency of service quality as the AC remain unutilised during the entire period and hence the fault could not have been detected during the specified period. The gas leaked out from the joint where it is connected to the external unit and it probably got leaked out in no time after installation. The only reason I did not keep checking my AC through the winters was the trust and assurance I had in the LG quality. Now I am being told that I can' rely on it for more than three months.

4. I have reached a conclusion that if LG can not maintain quality it is better to get the servicing done from street corner guy as he provides the service cheaper and gives longer warranty.

Looking for a positive response,
Vedpal Yadav
[protected]
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May 15, 2017
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Apr 05, 2017
shivam mittal's response
LG service is very bad plz koi b Lg k product na le customer k sath cheet kiya ja rha h
Verified Support
Apr 14, 2017
LG Electronics Customer Care's response
Dear Customer (vedneeru),

We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
LG India
Complaint comments 

Comments

I have a problem plz help me sir mene 2015 m ek Ac purchase kiya tha jisme manufactring defect tha jiski mene complain Kr rha hu pr mene koi b lg m sunbayi ni kr rha h plz sir mujhe satisfie rply d
LG Electronics Customer Care's response, Apr 14, 2017
Verified Support
Dear Customer (shivam mittal),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG India
I bought a new invertor series spilt AC in Feb, 2017 when I turned on I came to know it’s not cooling my room. I launched the complaint in your custcare on 30.03.2017 my complaint no. is RNP[protected]. Till date my problem is not resolved. There is simple problem of Gas leaking which LG guys unable to resolve. Very pathetic and poor service.
LG Electronics Customer Care's response, Apr 14, 2017
Verified Support
Dear Customer (pramod8512),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG India

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