[Resolved] LG Electronics — delay in servicing

ravibk

from Dibrugarh, Assam

Address:

Dibrugarh, Assam

I registered my complaint regarding some problem with my ac to lg helpline on 20/10/2017 and assured me that technician will call me within 2 hrs and home visit within 24 hours. (Rnp[protected] and my registered number is [protected]) but it has been 4 days, i haven't received any call and any visit. I am feeling helpless and promising myself never to buy any lg product. They have shown their way of customer service. They gave me number of someone called trishna mahanta from my place but unfortunately she doesn't receive any call whom i have called multiple times on 24/10/2017. Please help your customers lg

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Oct 25, 2017

Complaint marked as Resolved

I called LG helpline today on 25/10/2017 at around 9:55am and told them about my discomfort. Finally they forwarded my call to one senior which they could have done earlier also and that senior made a conference call to responsible person at my district. They apologized for delay and assured me that technicians will visit the same day. Technicians visited my home at around 3:30pm and checked everything. They told me that indoor unit has leakage and need repair to be done at their service centre. They disconnected the indoor unit from power source and outdoor unit, and told me to bring indoor unit to their service centre. Let's hope everything gets well

LG Electronics customer support has been notified about the posted complaint.

Oct 24, 2017

Updated by ravibk It has been 14 times I have called LG helpline since 20/10/2017 and everytime they assure me that they will forward my complaint on urgent basis and request me to wait. But they have changed definition of word " urgent" or may be they are testing my patience. If you know that you couldn't provide service on time, please start a counselling centre so that you can teach customers to have patience. I thought LG is best. Everyone thinks so. Please don't lose trust of your customers.