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LG Electronics — dishwasher model dfb424fp

The machine ie LG dishwasher i bought few months ago has defect that- after power failure, entire dish washer cycle starts from the beginning. This is utter loss of power & water, please do the needful for rectification on priority.Even cheap machines do have memory backup & starts cycle from where, there was power failure

Its very clearly written on owners manual page no 24 that machine is having memory backup & cycle resumes on power failure.The local service team is not able to solve & mentioning it as a design flaw.Not expected from reputed brand like LG. I am not at all happy with such a high end product with a flaw.

I need immediate resolution, else please accept the return of the faulty product & refund my money 100%. I can then opt for better brand machine which has this feature as a basic necessity.
This issue is creating loss of water & power, which i feel should have been a basic design consideration in today's scenario.

I have been following up since almost a month with no solution.Hope to get proper resolution without any further escalations.This is my second LG product after 4K TV & I have just started changing from Samsung, which i have most of my appliances. Please do not make me feel my decision being wrong to shift to LG.
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LG Electronics customer support has been notified about the posted complaint.
Verified Support
Nov 07, 2019
LG Electronics Customer Care's response
Dear Customer ( Abhay Kelkar),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Nov 09, 2019
Updated by Abhay Kelkar
Please contact on [protected], I stay in Pune maharashtra
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Please confirm if this issue is resolved?

I am facing the same issue now
radhika madireddy's reply, Oct 5, 2020
what abt u i m also facing same issue
Please confirm if this issue is resolved?

I am facing the same issue now

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