[Resolved]  LG Electronics — disputed microwave not replaced in last 43 days

Address:	Kolkata, West Bengal
Website:	www.lg.com/in

On 27/11/2017 we bought a lg microwave model no lg mc 2146 bv / 21 conv /mwo, invoice no bh /1718/so /00896 from great eastern behala.

On 05/12/2017 it delivered a broken and disputed oven as confirmed by lg technician jyotirmoy mondal.
Lg company confirmed replacement in next 15 days but even after 19 days they were unavailable. Forcefully we had lodge a complaint at customer care and they provided the number of the warehouse manager.

On 23/12/2017 we spoke to warehouse manager sanjib seth who confirmed the model that we ordered is unavilable at the warehouse at that moment and they don't know when it is going to come again.
After 2days he called me up and asked to go for an alternate model with a higher price for which we didn't agree and asked for the replacement of existing model.

On 02/01/2018 their area manager abhishek majumdar calls us up and requests to go for the alternate model with same or higher price. Helplessness of the situation made us agree to the condition and he assured me to suggest few options for alternate model. Even to give this suggestion they again took 2 more days.

On 07/01/2018, we confirmed on a alternate model with a higher price, asked them to confirm the booking, provide us the bank account no for the money deposition.

But again they all vanished without sharing any information. On 12/01/2018, i again had to call sanjib seth and abhishek majumdar and they said booking will be done next week. Please note they were extending it to 8days to take a simple booking.

Again after no contact, i had to whatsapp a gentle reminder to abhishek majumdar on 15/01/2018 for the bank account no and after several messages we received the account no on 17/01/2018, but he didn't confirm the exact extra amount to be submitted. And still now even after poking twice, they are unavailable.

It is nearing 2 months and we are still stuck with a broken disputed microwave oven. Neither great eastern nor lg is taking any initiative to resolve the matter.

This is sheer unprfessionalism, neglecting and harrasing attitude of the company which we are getting to see. I cannot call them anything but cheaterheads.

I strongly request the consumer complaint authority to take some measures regarding this and provide us some justice regarding this matter. We common people have no other way out except to lodge our grievances to the respective authorities. These giants are taking advantages of the helplessness of the common people.
Please see to our matter.

Nb: i have hard copies, voice recordings, conversation messages and evidences to prove whatever i mentioned above.