[Resolved]  LG Electronics — door denting/poor response from service centre

I am writing this email in great disappointment as a result o[censored]sing an lg refrigerator. I am facing an issue of dents in the door of my refrigerator. The dents are growing in number in a matter of days. i have an lg refrigerator in which i have been facing issues with the refrigerator door. There are constant dents developing on the door as result of air entrapment in the foam between the liner and sheet metal. Also, as the sheet thickness has been reduced due to cost reduction measures. There are visible marks.

Although the service engineer has agreed that it is a genuine problem, the service supervisor has been rude, uneducated and useless and tried to persuade him to disagree. The service centre has constantly disagreed and without even a single visit from lg's technical team the issues has been closed. The dent marks are growing in number and in size therefore proving that it is not a physical damage from the user.

Please take stern action against the service centre personnel.

No acknowledgement is being given from service centre’s end.