LG Electronics — dvd player

Address:

Thane, Maharashtra, 421301

I have purchased dvd player last year i. E in february 2016. Immediately next month there was some problem in it. Hence by using the toll free no i lodged my complaint. Every time a new executive comes listens to my complaint and assured me resolving the issue.

In the month of august 2016 a mechanic came and he took my dvd player saying the mother board will be replaced. Till date i have not recived my dvd player back.

I have been complaining to customer care centre and have written to them several times but till date there is no resolution to issue. Neighter i have received my dvd back neighter it is repaired. The mechanic is saying they have placed the request to lg india for replacing the mother board. But till date i have not received any reply.

Is there any forum where i can lodged legally the complaint.
Should i go to consumer court?