LG Electronics — electric range lre3061st serial# 706mmes0c420/ request a replacement

[email protected]

Address:

38652

Bought the range December 2017. Oven fans went out mid August 2018. Stove is still under 1 year warranty, so, seller can not replace stove till LG attempts to repair three times. First call to LG August 24, 2018. I was told I would receive a call or email within 1 day but to expect contact by end of day. No contact (NOTE: As of this writing, I have contacted LG 12 times and LG HAS NOT made any promised contacts, in return). As of the third contact (on September 10, 2018) LG stated that they did not have nor could find a service rep in my area and would replace the unit. On the next call, LG started the entire process all over again (this has happened three times = start from beginning, search and find no service in my area, promise a replacement, no contact, I call, start over from beginning). Lowes has been trying to assist, but, they are going through the same treatment. // * All information was given to rep on 08/24/2018 and then sent via LG web site 08/29/2018 and then given to Lowes on 09/18/2018 // * my phone number to ref LG version of contacts is[protected]

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LG Electronics customer support has been notified about the posted complaint.

Oct 12, 2018

Updated by [email protected] 10/11/2018: Repair technician came by. After removing old fan and parts, tech realized that not all repair parts had been sent. Tech called for remaining parts and was told they would be delivered within one week. // *** It was apparent the oven fan had been installed faulty when the stove was manufactured. "Liquid weld" had been used to repair the fan shaft and jam nut. To get the fan out of the unit, the shaft and nut had to be broken out.

Oct 23, 2018

Updated by [email protected] 10/22/2018 Repair Technician received and installed parts that were missing from the first parts shipment. Oven was tested and appears to be working. // While inspecting the stove, it is noticed that the cook top is burning and the "glass" surface is forming "bubbles", as if the glass is melting. The technician and I agree that that should not happen because the range/stove is supposed to have heat sensors that keep the top from getting that hot. I am now in need of a cook surface replacement (since the one year warranty is still in effect).

Oct 23, 2018

Updated by [email protected] PS: With the cook surface issue, this will be the third repair of this stove.