[Resolved]  LG Electronics — false information by lg service center noida after committing mistake

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

We have been a regular customer of lg using products like television owen washing machine. Last year november my father bought an lg phone with modal number lgx2301. This phone is still under one year warranty and in august this year it stopped charging. I visited service center noida and sunny the engineer said there is a part which will replaced under warranty. It took three weeks and i received a call from service center and the new engineer said part has come and please visit the center. The engineer checked today and said there is another part in the mother board which is physically damaged. He called sunny the previous engineer which on phone said no it was alright earlier. New engineer said mother board will be chargeble as it is physically damaged. There is not even a single scratch on the phone and how come phone is physically damaged from inside. I have not given this phone for repairing to any other service center. The lg service center engineers are giving false information and hence an action should be taken against them. Also the lg service center customer manager mr dheeraj is telling me that we can give you ten percent discount on charges. They are hiding the engineers faults and telling the customer that part will be chargaeble. Hence an action should be taken against against manager as well. As a customer i want that either my money should be refunded or my phone should be replaced or it should be repaired as free of cost as how come it can be physically damaged form inside if i have not given to any service center apart from lg service center.