LG Electronics — faulty led tv

 
1 Review
wz-53/5, rani bagh, sri nagar, delhi-110034, India
 manishasija on May 8, 2020
From now i never trust you, i paid for new product and you send me refurbished product. I recently buyed a lg led tv model no.32lm636bptb on 16th march 2020 from lg brand store i. E apollo sales corp. Pitampura delhi 110034 just before lockdown, and it was installed by lg own engineer on 18th march and is in warranty. On 19th-20th march i noticed led has lots of issues like screen sound remote usb not working properly and it looks refurbished led. So, i raised a complaint with lg customer care. My complaint number is rnp[protected] on 5th may 2020 after 1.5 months later engineer came to my house,
After investigation by the technical person he confirmed that this led is faulty.
He checked all but its still same, its just new buy i am not happy with this lg product, shame on you lg you send me refurbished product.

My concern - as my lg led tv is new one and within the full one year warranty why are they not providing me a replacement.

I need a replacement of my led tv or refund my money asap.

Complaint Status


[May 08, 2020] LG Electronics customer support has been notified about the posted complaint.
Verified Support
LG Electronics Customer Care's response May 15, 2020
Dear Customer (manishasija),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Updated by manishasija May 15, 2020
My phone no. Is [protected]
Updated by manishasija May 15, 2020
Email is manish.[protected]@gmail.com
Updated by manishasija Jun 03, 2020
Still waiting...
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    LG Electronics - faulty led tv