LG Electronics — Faulty refrigerator and worst service center support

Address:Noida

I raised a complaint ( RNP[protected] gainst my LG refrigerator cooling issue on 16th May and technician informed that issue is with compressor. Since compressor has to be replaced another technician will come. 17th may, I received a call from guy named Rahul that service center is not having compressor and it will take 4days time. Since then nobody updated me the status of compressor. When I tried reaching out technician supervisor and 1 more person, nobody picked my call. After multiple follow up I got the chance to connect with Dharmendra( supervisor), Rahul (TL) & their CCO Rahul Khanna. Veri shamelessly they mentioned that they have raised the order from Korea and will be received it by 25th May, which is again false statement given by them just to buy time. In 44 degree temperature my family is forced to have boiling water just because of pathetic service center support and faulty refrigerator sold by "LG". In less than 4 years compressor is gone, which shows their quality of product. LG India either get the compressor replaced today itself or else replace my refrigerator. I cannot bear it.
Was this information helpful?
No (0)
Yes (1)
LG Electronics customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    LG Electronics
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7072
    Pending
    0
    Resolved
    4008
    LG Electronics Phone
    +91 12 0256 0941
    +91 12 0256 0940
    +91 12 0256 0900
    LG Electronics Address
    P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
    View all LG Electronics contact information