LG Electronics — faulty refrigerator

Address:

New Delhi, Delhi, 110076

I bought an lg 335 litre frost-free refrigerator on[protected] for rs 36800 from jeevan jee refrigeration engineers lg best shop at lajpat nagar. To my surprise in the last week i saw that all my meat, prawns and ice cream started to get spoilt and when i noticed the freezer stopped forming ice. All my food & vegetables in the fridge started to get ruined. So i called the customer service yesterday and after the lady made me make a few adjustments what she called “smart diagnosis” she assured me that nothing was wrong with the fridge. After about 8 hours i still did not see any improvement co i called customer service and requested for an engineer to visit. The engineer came today at 11 and after inspecting the fridge he says that the gas has leaked and this is due to the high pollution in delhi the copper pipes get corroded. As advised by the engineer i paid rs 1500 for him to fill gas and he has given me a 3 month guarantee for the same. As a consumer i feel cheated by a company of such high repute. I feel i have wasted my money for a faulty refrigerator. Can someone please look into this and get this problem solved as i can see it happening again.